We all know that sometimes things go wrong. The Long Paws team does our best to keep these to a minimum, but we pride ourselves on the way we deal with booboos when they do happen. 


We all expect everything to just work the way we want it to, so we know the disappointment you feel when things don't go the way you had planned.  This is when we do our absolute best to make things right and to get them back on track.


Below is what some of our clients have to say about how we've put things right.

​Thank you for your quick response. With such excellent customer service I shall have no problem buying from you again and recommending you to other dog owners.


Can't tell you how much I appreciate your help. No wonder you get such good reviews!


​I received my water bottles yesterday, just wanted to say they are lovely and thank you for the prompt delivery.


"I have not received the delivery. Should I be worried?"


Long Paws Response: "Hi Ian. We're not sure why this one hasn't arrived, and we're not having much joy with the tracking details. We are going to re-send the item out to you today. It will need to be signed for, so if you do receive two, simply reject the second one on arrival."


​​Perfect, Just what I wanted (Pet Water Bottle)


​Thank you for your prompt response.  I understand that order errors do happen and I am impressed by how quickly you have sorted this one out. I have already received a confirmation that the correct item is on its way.



Super, thanks (Pet Water Bottle) 


Thank you for your very quick reply and for agreeing to send a replacement in addition to the one I received. I will ensure the other one finds a happy doggy home.


Thank u so much! I've just received an email to say our new water bottle has been dispatched!! You didn't really have to send it on so quick, but, very much appreciated!


I wanted to thank you for the fast delivery, I got the collars at Monday, so that was much faster than I expected! I already sold two collars this week, so I hope that keeps on going this way.


The Netherlands

We posted pictures of her wearing her beautiful new collar. I think it is a winner. The colour is great, the fabric both for the collar and the flower is right and the fact that it is adjustable as well is even better.



Just wanted to let you know that the collar came this morning. It is as as lovely as it looks online.


Really impressed with the dog water bottle, my Westie got the hang of it right away, guy on field showed me, he bought it at Crufts this year. I would really like one.


Beautiful high quality collars and leashes. Customer service is outstanding.


Shawn is still loving his bottle. I think its a great idea.


I bought 2 of your leads and I have to say, they are amazing. I have never felt that my dogs were safe on their extendable leads, so changed to Long Paws. My dogs are safe, easier to control and the hand grip is so soft to hold. At the park the leads get wet and dirty. Have been washed a lot in the washing machine and they come out perfect. Thank you. Would highly recommend these leads.


The replacement lid has arrived today and it's perfect! Thank you so much for handling this so quickly and professionally. Happy holidays!



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Long Paws - Everyday Outdoor Dog Gear
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